Lustre Grace Luxury Jewelry That Shines with Elegance and Style

Shipping Policy


Shipping Policy

Last Updated: [10-05-2024]

Welcome to LustreGrace.com! This shipping guide is designed to provide a clear understanding of how we handle and ship your orders. Our mission is to ensure a smooth, transparent, and satisfactory experience from purchase to delivery of our jewelry.

1. Shipping Coverage and Restrictions

1.1 Areas We Serve

We currently ship to all 50 states within the United States.

1.2 Shipping Restrictions

We do not offer international shipping at this time.
We do not ship to U.S. territories, APO/FPO addresses, or P.O. boxes.

2. Shipping Costs

2.1 Free Shipping Offer

We offer free shipping on all orders, regardless of the order value or destination within the United States. This includes all products available on LustreGrace.com.

2.2 No Hidden Fees

The price you see at checkout is the final price. There are no additional shipping fees or hidden charges.

3. Shipping Methods and Timeframes

3.1 Shipping Carrier

We partner with UPS and FedEx for all shipments. Their extensive network and experience in handling delicate items like jewelry make them our trusted shipping providers.

3.2 Shipping Process

Order Processing: 1-2 business days. During this time, we carefully prepare and package your order for shipment.
Transit Time: 4-7 business days for most orders once shipped.

3.3 Total Delivery Timeframe

Most orders will arrive within 5-9 business days from the date of purchase.

3.4 Business Days Defined

Business days are Monday through Friday, excluding federal holidays. Orders placed on weekends or holidays will begin processing the next business day.

4. Order Tracking

4.1 Tracking Information

Once your order ships, you’ll receive a confirmation email with:

  • Your tracking number
  • A link to track your package
  • An estimated delivery date

4.2 How to Track Your Order

You can track your order by:

  • Clicking the tracking link in your shipping confirmation email
  • Visiting our Order Tracking page and entering your order number and email address

5. Delivery Details

5.1 Standard Delivery

For most orders, a signature is not required upon delivery. However, we recommend being present to receive the delivery, especially for valuable items like jewelry.

5.2 Large Item Delivery

For larger items such as bulk orders of jewelry, the delivery carrier may contact you to schedule a delivery appointment. A signature may be required upon delivery to confirm receipt.

5.3 Failed Delivery Attempts

If you’re unavailable during the delivery:

  • The carrier will leave a delivery attempt notice.
  • The carrier will typically make up to three delivery attempts before holding the package at a local facility for pickup.

6. Order Changes and Cancellations

6.1 Modifying an Order

To modify an order that hasn’t shipped yet:

  • Contact our Customer Support immediately at support@lustregrace.com with your order number and the changes you wish to make.
  • We will do our best to accommodate your request.

6.2 Canceling an Order

Orders can typically be canceled if they haven’t shipped yet. Once shipped, orders cannot be canceled, but you may refer to our Returns and Refunds Policy.

7. Shipping Issues

7.1 Lost Packages

If your tracking information hasn’t been updated in 5 business days:

  • Contact our Customer Support at support@lustregrace.com to initiate a trace with the carrier.
  • If the package is confirmed lost, we will send a replacement at no additional cost.

7.2 Damaged Packages

If your package arrives damaged:

  • Refuse the delivery if possible and note the damage.
  • Contact us within 48 hours of delivery, and we will arrange for the damaged item to be returned and send a replacement.

7.3 Incorrect or Missing Items

If you receive the wrong item or if items are missing from your order:

  • Contact our Customer Support within 7 days of delivery at support@lustregrace.com.
  • We will arrange for the incorrect item to be returned and send the correct item or missing pieces at no additional cost.

8. Environmental Commitment

We are committed to sustainability:

  • We use recyclable packaging materials whenever possible.
  • We optimize shipping routes to reduce our carbon footprint.

9. Customer Service and Contact Information

For any questions or concerns about your shipment, please contact our dedicated customer service team:

Lustre Grace LLC
Address: 211020 Northwest Fwy, Houston, TX 77092, USA
Phone: +1 (332) 263-8822
Email: support@lustregrace.com
Hours: Monday to Friday, 9 AM to 5 PM Central Time

For more contact options, visit our Contact Us page.

10. Related Policies

For more information on our policies, please refer to the following pages:

11. Policy Updates

This shipping policy is subject to change. Any updates will be posted here, and we encourage you to review this page periodically.

At Lustre Grace LLC, we specialize in providing top-notch jewelry to help you shine and grace every occasion.

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Contact Info

Visit our office or connect us via Phone and Email.

  • 211020 Northwest Fwy, Houston, TX 77092, USA
  • +1 (332) 263-8822
  • support@lustregrace.com

Working Hours: Monday to Friday, 9 AM to 5 PM Central Time

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